Welcome to November's issue of Exchange.

This month we're concentrating on communications around our service drive and how we will be giving you the information you need, when you want it. There is also some information on our apprentice recruitment drive; which is part of our strategy to increase capacity, and details of our progress on systems separation; another Undertakings deadline we've met successfully.

I’d like to take this opportunity to announce another industry milestone - the millionth LLU line which was unbundled on Tuesday 7th November. LLU’s vital role in supporting the development of an increasingly competitive industry makes this a very exciting piece of news for us all.

Best wishes,

Steve Robertson

Service communications
Our mission to keep you well informed of our service improvements.
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First skills for the first mile: Openreach’s commitment to Britain’s children
Openreach partners with I CAN to launch the ‘First Mile’ education programme.
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Are you switched-on to the new network?
As the countdown to the first migrations onto BT's next generation network begins, an industry-wide information programme will keep the public and businesses informed.
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