We have witnessed some historic events in Openreach recently, including a fantastic two million LLU line achievement plus the first customers migrating onto BT’s 21^st Century network.

Each success is tempered by a new challenge though. In the spotlight this month is the issue of Openreach awareness. We’ve made good progress in this area so far, but there is still more to be done to help end users really understand our relationship with their Communications Provider. Read on to learn more about our challenges and how you can support us.

Best wishes,

Steve Robertson

The awareness challenge
A report on the status and importance of Openreach brand awareness as we progress through the year.
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Openreach super sleuths
Learn about the unique challenges faced ‘on the road’ with an engineer.
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New demarcation policy
Explaining the rationale behind the new demarcation policy.
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21CN – turning up the Wick
Spotlight on success as the first customers are migrated to BT’s 21st Century Network.
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