In this issue we focus on the effect that access restrictions, caused by severe flooding, have had on our recent ability to maintain service levels in certain parts of the country.

The good news though is that owing to new flexible resourcing plans, we have been able to work far more efficiently in those areas that we could access. We also continue to make significant improvements to the network – promising a brighter future even if the rain does continue to fall.

Best wishes,

Steve Robertson

Grey skies – bright future
How recent flash floods and torrential rain have proved the worth of our new flexible resourcing plans.
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Openreach university
Learn about Openreach’s end–to–end network at the Network Demonstration Centre near Stansted.
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Calling on the experts
Understand more about Customer Virtual Teams and how they are helping to blitz customer issues.
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‘The Apprentice’ – Openreach style
An insight into how we are building the skills of our new apprentices through a set of unique challenges.
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