This issue of exchange is all about the challenges we face as an organisation and how we are tackling them by improving the way we plan and respond.

It’s not just about changing our processes and systems though, it’s also about the people we recruit, the behaviours we recognise and the priority we place on strengthening the parts of the business that will deliver the greatest benefits to our customers. There is always more to do, but we feel we are making good progress and are keen to know what you think.

Best wishes,

Steve Robertson

Mother Nature: the ultimate test
Openreach’s network improvements and flexible resourcing plans are put to the ultimate test.
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Beyond the call of duty
Real life hero stories from our summer of severe weather.
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Copper theft
Crime has a serious impact on our network and customers but steps taken to combat it are starting to take effect.
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Launch of Directors’ Service Office
Improving the way we work to resolve business critical issues for Communications Providers.
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