Improving what we offer to customers is a high priority for us. A strong diversity strategy for example can really help customers win future business. Raising recognition on what Openreach is helps our engineers gain access to carry out work, and providing easier access to information can save a huge amount of time.

In this issue, we also look at the steps being taken to consult with customers on important issues like future access technology and product development - urging any customer with an eye on the future to get involved.

Best wishes,

Steve Robertson

Next generation nurture
Get involved in discussions about next generation technology and help shape the future of our industry.
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Bid success: make or break
Why our diversity strategy is so important for customers and how winning bids may even depend on it.
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Starring roles!
The art of product placement secures the appearance of Openreach vans in some rather surprising places.
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CSR campaign applauded
Chatterbox Challenge 2008 announced in the wake of plaudits for the Wall of Words campaign.
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