Broadband explained
If you aren't familiar with broadband technology, it is basically a fast, always-on connection to the internet, and best of all, it is really easy to get and to use.
That's just as true if you are older or have a disability, so there is no reason not to take advantage of what broadband has to offer in terms of finding information, communicating and lots of other aspects of daily life that can also be done online.
On these pages we have put together information to help you understand more about broadband and how it can help you if you are older or have a disability. The Broadband guide section will tell you all you need to know.
For anyone who is hard of hearing or deaf, we have also developed a British Sign Language (BSL) Broadband Guide.
We also have a series of broadband case studies that show how just how much broadband is helping people who are older or disabled.
And if you want to know more, our The Internet: it's easier than you think downloadable booklet shows that there is something for everyone on the Internet.
For anyone who doesn't already have broadband at home, then go to BT Total Broadband to see what we have to offer.
If you order broadband from BT, let us know if you have any special access requirements and we can send you your broadband set-up information in Braille, large print or on audio. We have also re-designed our set-up disks in consultation with visually impaired users to improve usability.
We really believe in the benefits that broadband can bring to everyone. This is why BT is also concerned that our research suggests that 23 million adults might be digitally excluded by 2025 if more is not done to encourage their use of the internet.
As more services are provided online, people who don't have access to this new technology will find themselves disadvantaged in day to day living.
For more information on what we are doing to tackle the Digital Divide have a look at BT's Society and environment website.
Frequently Asked Questions
Q. I have difficulty reading printed information - can you send me information about BT broadband in alternative formats?
A. Yes we can. When you order BT Broadband please tell us if you have any special access requirements. Broadband set-up information is available in Braille, large print or on audio.
Q. I am disabled can you send an engineer to help me set up broadband?
A. Although we do not send out engineers to install BT broadband, you can sign up for the Home IT Support service. Find out more at Home IT Support.
There are also a number of specialist organisations who help older and disabled people get onto the Internet. You can find further details in Useful websites – Computers.
Q. Can I keep my BT telephone number?
A. Yes, if you have a BT phone number you should be able to keep the same number when you change over to broadband.
