Easier ways to get your bill

Find out about our commitment to inclusion, how to track orders and report faults, and how to get information in alternative formats.

If you find it difficult to read standard print, there are other ways you can get your BT bill.

Your BT bill

We can send you your BT bill in either Braille, large print or on an audio CD (which you can listen to using a CD player, MP3 player or a computer). The CD also includes a text file that will work with most screen readers. You could also try online billing, which allows you to view your calls and change your billing format, just go to www.bt.com/mybt.

To change your billing format all you need to do is:

  1. login to My BT using your BT ID and password
  2. go to see your latest bill
  3. from the navigation bar choose the option “how I’m billed”
  4. change your bill settings, like the format and language.

Alternatively complete the online application form, which will take a little longer to process.

Some billing terms

We try to keep your bill as simple as possible to understand, but you might not be familiar with some of the words or phrases we use. Here's a quick guide to some of the words you might see when reading about your bill:

Monthly Payment Plan

With Monthly Payment Plan, you make 12 equal payments a year based on your previous usage. You'll pay by Direct Debit so you always know how much is leaving your bank account.

Whole Bill Direct Debit

With Whole Bill Direct Debit, the whole amount of your bill is taken automatically from your bank account by Direct Debit, soon after your bill arrives, with nothing more for you to do.

Online billing

If you choose online billing, you can keep up to date with how many calls you've made and what they've cost at any time at www.bt.com/mybt

Late payment charge

You can avoid a late payment charge by paying your bill within five days of the date of a payment reminder bill (red bill). If you don't pay within this time, a late payment charge will appear in the one-off charges section of your next bill. If you’re finding it difficult to pay your bill at the moment, please contact us as soon as possible on 0800 800 150.


Your details

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