Alternative media
What is alternative media
Providing information in a way that is easiest for our customers to receive and understand is a long-standing part of BT's commitment to inclusive products and services. Offering alternative formats is also a legal obligation.
‘Alternative Media’ provides standard print information, such as a book or magazine, in different formats that are more accessible by someone who has a disability. These include:
Audio -Audio information is provided on CDs and you will hear the information read out loud. This format may be suitable for people with visual impairments, specific learning difficulties, such as Dyslexia, and people who have difficulty handling printed information.
Braille -The RNIB suggest that there are around 19,000 Braille users in the UK, who are unable to read large print or hear audio information. At BT we use Grade 2 Braille, which is quicker to read as some words are abbreviated.
Electronic information - More than half of the UK population has access to a personal computer so some information, such as phone bills and user information, is available online, via e-mail or on CDs.
Large print - BT provides many items such as user guides, contracts or letters in large print using a standard of 20 point Arial or 20 point BT Medium.
BT bills - these can be provided in either Braille, large print or on audio CD, which has different formats for use with a CD player, MP3 player or a PC. There is also a text file that will work with most Screen Readers. You could also try the E-Billing service, which allows you to view your calls, change options and pay your bill online.
Sign up to paper-free billing and Direct Debit and save money on your BT line rental.
Order your bill in Braille, large print or audio CD.
Product and service information - when you buy a new phone or order a new service from BT, it comes with a standard printed user guide, but we may be able to provide you with a different format. Should you require a user guide for a BT service please contact us on 0800 800 150 to request.
Search for a BT user guide online
The BT Phone Book - our phone books have larger fonts and wider spacing to be easier to read.
Free directory inquiries - if you still find the phone book difficult to hold, handle or read you can apply for our free directory enquiry service.
To request an application form call 195 and ask for the registration team. They are available Monday to Friday 9.00am to 4.30pm, excluding public holidays.
Once registered, you can call 195 and ask to look up a number free of charge. The operator will either tell you the number, or connect the call if you prefer.
If you are registered with the 195 service, you can use the 1471-3 service. You will not be charged for pressing number 3 to call back the last person that called you. If you think you should be getting this service free of charge, please ring 195 to check.
The BT Phone Book Online - You can also look up phone numbers using BT's The Phone Book website.
BT Update - Our quarterly magazine tells you the latest information on pricing, products and other special offers. BT Update can be provided in your preferred alternative media or you can read it online.
Communication Solutions - our downloadable guide to making the most of products and services from BT, with a focus on customers who find communication more difficult. It is available online via Useful Downloads , or in alternative formats:
Order Communication Solutions in Audio, Braille and other formats
Priority Fault Repair Leaflet -a free service for any BT customer with disabilities who has a genuine need for an urgent repair.
Order Priority Fault Repair leaflet in Audio, Braille and other formats
Protected Service -a scheme to help safeguard telephone services to BT customers who are disabled and entirely dependent on the telephone.
Order Protected Service leaflet in Audio, Braille and other formats
