A simple guide to BT Basic.
Introducing BT Basic
We are committed to making sure that people with low incomes can still afford a phone service with us if they want one.
At BT, we’ve been working closely with the telecoms regulator, Ofcom, and listening to what consumer organisations think. This is so we can replace our "Light User" and "In Contact Plus" schemes with a new, improved service for people with low incomes.
The new service is called BT Basic. We created it to help customers who receive Income Support, Income-based Jobseeker’s Allowance, Employment Support Allowance (Income based)or Guaranteed Pension Credit to budget their money.
This simple guide will answer all your questions about BT Basic and explain how the service could make your life easier. Follow the links below to find out more. Information on BT Basic in British Sign Language (BSL) can also be found on our BT Sign pages.
Information to download
BT Basic leaflet - PDF (192kb)
Completed application forms should be returned to:
BT plc
BT Basic
Durham
DH98 1BT
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