How do I apply for BT Basic?
The application process
When you fill in the BT Basic application form, you will need to give some personal information, such as your date of birth and your National Insurance number. We need these details so we can check your records with the Department for Work and Pensions. These records help us to find out whether you are eligible for BT Basic.
If we need any more information, we will contact you directly. If we have everything we need, we will tell you whether your application is successful within one month of when we receive it. If you don't qualify to get BT Basic, we will write to you to let you know and confirm what will happen next.
You can call BT on 0800 800 864 to request an application form for BT Basic. You must be the named account holder to apply.
Completed application forms should be returned to;
BT plc
BT Basic
Durham
DH98 1BT
