Inclusive communications
Helping you get the most from communications
Repair
How to report a fault Online - go to http://bt.com, select 'At home' and click on 'Report and Track faults'.
Telephone - call 0800 800 151 (Textphone 18001 0800 800 151) free of charge, 24 hours a day.
Free Priority Fault Repair scheme
The telephone is a vital lifeline for people who are unable to leave the house because of an illness or disability. If you have a chronic long-term illness or a severe disability you can apply for our Free Priority Fault Repair scheme. BT does ask for your application to be supported by a medical practitioner. Once you are registered, BT will deal with reported faults as soon as possible, day or night, 365 days a year. To get an application form, please call the numbers above.
