Read about the work of our expert Inclusion Panel

You can now read a new statement reporting on our expert Inclusion Panel’s activities over the past year. 

The panel brings together a wealth of experience and includes directors at national charities and senior consultants on inclusion. Their role is to scrutinise our activities and challenge practices that potentially exclude rather than explicitly include.

Over the past year, the panel has helped us explore and find solutions for a whole range of important issues that affect people with a disability or impairment.

We’ve looked at how we can get as many people as possible online and provide affordable broadband for customers on low incomes. The panel has also helped us support vulnerable customers by considering areas like dealing with unwanted calls, helping distressed customers and improving our Priority Fault Repair Service.

The panellists reported a positive experience of working with BT and were impressed by the company’s commitment to inclusion.

Kate Nash OBE, a consultant at Kate Nash Associates, said: "I remain impressed with the appetite from senior business leaders to ensure that access to BT's products and services is exemplary for disabled and older customers."

Nigel Lewis, CEO of AbilityNet, said: “BT continues to engage with the panel to ensure that its business activities consider the needs of the most vulnerable in our society. BT’s continuing commitment is clearly demonstrated by the senior level engagement with this group, not just by talking but by their actions and taking on board the advice given."

Read the 2014-15 Customer Inclusion Leadership Panel statement.

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