BT line-only customers to see Line Rental reduced by £7 a month

We’ve announced an agreement with Ofcom to reduce the price of line rental for customers who don’t have broadband.

We listened to the concerns of our BT Consumer landline-only customers and agreed to reduce the price of line rental for them by £7 a month, or £84 a year. That means they will only pay £11.99 a month for standard line rental.

The reduction does not apply to EE or Plusnet customers.

We welcome a balanced voluntary agreement with Ofcom which means that up to one million of our customers who don’t have broadband will receive a substantial cut in the price of their line rental from April 2018.

We already offer low-income customers on certain benefits a special tariff called BT Basic and also offer Home Phone Saver that provides a great value bundle for customers who want a traditional phone service, with Anytime calls and other benefits.

The change will come into effect from April 2018 for BT Consumer landline-only customers who just take phone services from us and don’t have broadband, either with us or someone else.

We’ll let eligible customers know in advance that they qualify.

Landline-only customers on Home Phone Saver or BT Basic won’t benefit from the discount as their packages are already discounted by more than £7,

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.