Power of Attorney

The UK population is ageing. And, as we get older, we're more likely to develop health problems and illnesses. So more and more of us are arranging for someone we trust to look after our affairs for us. One way of doing that is with a power of attorney.

What is a power of attorney?

A power of attorney is a legal document that lets one person (the attorney) make decisions on behalf of another person (the donor). It's a flexible document that donors can tailor to their individual circumstances, setting out things like who the attorney(s) are, how they should act and any restrictions that will apply.

Typically applications are made to help someone who ‘lacks mental capacity’ - when they can’t make a decision at the time it needs to be made because of a mental impairment.

They may still be able to make other decisions or make decisions with your help.

People may lack mental capacity because, for example:

  • they’ve had a serious brain injury or illness
  • they have dementia
  • they have severe learning disabilities

Dealing with Dementia

It’s vital that people with dementia are involved and included in their communities and enabled to continue doing the everyday things many of us take for granted – like shopping, banking and visiting the pharmacy.

Businesses and organisations have a critical role in helping achieve this, by ensuring customers affected by dementia are well supported.

Becoming a dementia-friendly organisation is not just a socially responsible step – it has clear business benefits, including competitive advantage and enhanced brand reputation. Which is why leading dementia charity Alzheimer’s Society is launching the Dementia Friendly Business Guide with partners British Gas, Sainsburys, Heathrow, Lloyds Banking Group, Barclays, BT, Zurich, Celesio, East of England Coop, and Coutts.

The guide will outline how businesses across the country can unite in their commitment to becoming dementia friendly, so that the 850,000 people living with dementia in the UK feel supported and included in their communities.


Dementia-friendly business guide


Dementia-friendly business guide

Toolkit on working towards becoming a dementia-friendly organisation

Accessing & sharing information

Acting on behalf of a person with dementia

The law in this area can be complex for both people and organisations, leading to confusion about the rights people have under the Data Protection Act. This publication supports people affected by dementia to understand their rights. It has been put together by the Alzheimer's Society with the help of various businesses including BT.

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