Power of attorney, Appointee and BT

The UK population is ageing. And, as we get older, we're more likely to develop health problems and illnesses. So more and more of us are arranging for someone we trust to look after our affairs for us. One way of doing that is with a power of attorney.

Which types of power of attorney does BT accept?

 

Types of powers of attorney

Set up and use with BT

Property and financial affairs Lasting Power of Attorney (LPA)

Accepted by BT once registered with the OPG.

Health and welfare Lasting Power of Attorney (LPA)

Not accepted by BT.

Enduring Power of Attorney (EPA)

Accepted by BT. No need to be registered by the OPG unless the donor no longer has mental capacity.

Ordinary or General Power of Attorney (OPA)

Accepted by BT. Only if formally executed by a solicitor.

Living in Scotland?

Continuing powers of attorney accepted by BT if accompanied by a certificate of capacity.

Powers of attorney are called different names and are set up slightly differently in Scotland.

Living in Northern Ireland?

PoA & EPA

Accepted by BT if correctly witnessed. Must also be registered if the donor no longer has mental capacity.

Powers of attorney are set up slightly differently in Northern Ireland.

Deputyship order

Accepted by BT.

Appointee (BF57)

Only accepted by BT if the official stamp of the DWP is present

Power of attorney, Appointee and BT

Once we're satisfied that someone’s an attorney (see ‘How to use an LPA or EPA with BT’ below) we’ll treat them as the account holder. In other words, the donor will no longer be able to manage their account. So if you're the donor, please make sure you're ready to hand over control of your BT account to your attorney before you apply to BT.

The same process will apply to an appointee, providing the BF57 has the official DWP stamp on the front of the form. 

NOTE: We only want photocopies of PoA and BF57 forms, never send us the original. 

How to use an LPA or appointee form with BT

We'll need the BT account number (it's on the bills) and we'll need to see a certified copy of the LPA. This means that each page will need a statement that it's a 'certified copy of the original' and must be signed by the donor, who must still have capacity. The same applies to an EPA.

If the donor has lost capacity, a solicitor will need to certify a copy.

If you've got an EPA, it doesn't need to be registered with the OPG unless the donor no longer has mental capacity.

If you have an appointee form (BF57) this must have the official DWP stamp on the front of the form.

What will BT do when it receives the POA or appointee form?

We'll check the application to make sure we can accept it (see the table above for the types of POA we can accept).

Then we'll redirect the bills to the attorney/appointee – so if the donor’s BT account is online, the attorney will need to know the log-in details.

We'll put the account onto our Protected Services Scheme (see below) to protect you if a bill isn’t paid due to exceptional circumstances.

Send photocopies of the PoA or BF57 forms (never send us the original) to:

BT Customer Correspondence Centre
Providence Row
Durham
DH98 1BT

 

Accessing & sharing information

Acting on behalf of a person with dementia

The law in this area can be complex for both people and organisations, leading to confusion about the rights people have under the Data Protection Act. This publication supports people affected by dementia to understand their rights. It has been put together by the Alzheimer's Society with the help of various businesses including BT.

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