Our Commitment to older and disabled customers

In 1984 BT started to help older and disabled customers to use their phone service. The Consumer Affairs and Inclusion Team continues this commitment to consult with older and disabled people and their representatives as we move into the 21st Century with a new wave of communication services.

In this section you will find information our commitment to this work, including our mission statement and details of our legal duties to disabled customers. Click on the links below to find out more.

Welcome message from BT's Disability Champion

Consultation with disabled people

Our legal and regulatory requirements

Our Mission Statement

Definitions of disability

Frequently asked questions

Corporate Social Responsibility