Product development

At BT we are proud of our reputation for developing products which can be used by all our customers, regardless of age or ability. From the introduction of our Converse range of phones back in 1992, aimed at both business and deaf and hard of hearing customers, we now offer a wide range of phones with accessible features. Product development is not just about phones and our Consumer Affairs and Inclusion team works across BT to raise awareness of the importance of inclusive design from billing to broadband.

By following the links below you can find out more about inclusive design and find out about BT's commitment to it.

What is Inclusive Design?

Message from BT's Inclusive Design Champion

Developing Inclusive Design Guidelines

Inclusive Design in BT