Ordering from BT

In this section we want to help you decide whether to rent or buy your telephone from BT.

Renting

This gives you the comfort of knowing that we will replace your phone if it goes wrong. If you rent your phone you can also change your phone for a more suitable model if your sight or hearing becomes worse or you become unable to hold a telephone handset.

To rent a phone from BT, please call one of our customer service advisors.

Residential customers ring 0800 800 150 [text users call 18001 0800 800 150]
Business customers ring 0800 800 152 [text users call 18001 0800 800 152]

Buying

When you buy a telephone from BT it means that you own it once you have paid the one off purchase price.

If a phone that you have bought from us becomes faulty within the guarantee period (usually 12 months) then we will replace it free of charge.

For more information or to buy a phone from BT visit our online shop

Or call one of our customer service advisors.

Residential customers ring 0800 800 150 [text users call 18001 0800 800 150]
Business customers ring 0800 800 152 [text users call 18001 0800 800 152]

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