Other Information

BT Update

BT Update is our quarterly magazine which tells you the latest information on pricing, products and other special offers. We will provide you with a copy of BT Update in your preferred alternative media or you can read it online.

BT Update online

Order BT Update in your preferred media.

Information for older and disabled customers

BT produces a range of information to help people who are older or disabled to get the most out of their phone service. If you find standard print information difficult to use you can order leaflets in alternative formats. A few of the most useful ones are listed below.

Communication Solutions

In this published booklet we provide you with information on both standard and more specialised products and services from BT. We hope that it will be of interest to all our customers but we especially aim to provide support and advice to those of our customers who find communication
slightly more difficult.

Order Communication Solutions in Audio, Braille and other formats.

You can also download a PDF version of Commuinication Solutions (1.1Mb) from this website.

Priority Fault Repair

Our free service for any BT customer with disabilities who has a genuine need for an urgent repair.

Order Priority Fault Repair leaflet in Audio, Braille and other formats

Protected Service

Our scheme to help safeguard telephone services to BT customers who are so disabled that they are dependent on the telephone.

Order Protected Service leaflet in Audio, Braille and other formats

In this section Alternative Media What is it? Our policy BT bills in alternative media Product and service information in alternative formats The Phone Book Other Information in alternative formats Billing and payment BT Basic Directories Unwanted calls Maintenance and repair Hints and tips