Alternative billing address

If you need help managing and paying your phone bill, you can ask us to send your bill to the address of a friend or relative. To arrange this you can call us free on 0800 150 111 for the automatic service or write to the address on your phone bill.

If you prefer to speak to an adviser call free on 0800 800 150
[Text users call 18001 0800 800 150]

Please remember that for security reasons we need your Customer Account Number as proof of your identity before we can change a billing address. You can find your Customer Account Number on your phone bill.