A simple guide to BT Basic.

Introducing BT Basic

We are committed to making sure that people with low incomes can still afford a phone service with us if they want one.

At BT, we've been working closely with the telecoms regulator, Ofcom, and listening to what consumer organisations think. This is so we can replace our "Light User" and "In Contact Plus" schemes with a new, improved service for people with low incomes.

The new service is called BT Basic. We created it to help customers who receive Income Support, Income-based Jobseeker's Allowance, Employment Support Allowance (Income based) or Guaranteed Pension Credit to budget their money.

This simple guide will answer all your questions about BT Basic and explain how the service could make your life easier. Follow the links below to find out more. Information on BT Basic in British Sign Language (BSL) can also be found on our BT Sign pages.

How will BT Basic help me?

Am I eligible for BT Basic?

How do I apply for BT Basic?

How to fill in the BT Basic application form

How much does BT Basic cost?

Frequently asked questions

Information to download

BT Basic leaflet - rich text format (60kb)

The prices on this website use the new VAT rate of 15%, however the PDF version of the BT Basic leaflet still uses the old rate of 17.5% - an updated version will replace this leaflet as soon as possible.

BT Basic leaflet - PDF (1.7Mb)
Please note this requires Acrobat Reader to view. If you do not have this, you can download Acrobat Reader for free.