Maintenance and Repair

Free Conversion to hardwired socket

If you still have an old style hardwired phone point at home (this means you can't unplug your phone from the wall) and you are older, disabled or have a serious medical condition we can convert the old socket to a new style one free of charge. You can then choose from a wide range of products and services with useful features such as larger buttons.

If you qualify and want to arrange this please call 0800 800 150 [Text users call 18001 0800 800 150].

Free Priority Fault Repair

At BT we understand that the telephone is a vital lifeline for people who are unable to leave the house because of an illness or disablility. If you have a chronic long-term illness or a disability you can apply for our Free Priority Fault Repair scheme which will protect your phone line. Once you are registered on the Free Priority Fault Repair Scheme, BT will deal with reported faults as soon as possible, day or night 365 days a year.

To ask for an application form please call 0800 800 150 .[Text users call 18001 0800 800 150]

How to report a fault

Online via www.bt.com

Go to At Home and click on Report and Track faults. You will need your telephone number to do this.

By ringing 0800 800 151 free of charge, 24 hours a day [Text users call 18001 0800 800 151].