Call Steering

Call Steering is an automatic service which helps you get through to the right person when you phone a big company or shop. Once you have got through to the comppany or shop you will hear a recorded message which will give you instructions telling you which button to press on your phone keypad. Sometimes this can be confusing especially if you are not sure which department deals with your query.

Remember:

• The message may be repeated if you wait a short time

• You may be connected to an operator if you don't press a button before a certain time has gone by

• You may be able to press a button which will connect you to an operator