Questions to ask your Internet service provider

Before choosing your Internet Service Provider, you should feel confident that they can meet your needs. This may be especially important if you have a disability and different access requirements. There are a number of organisations that can advise disabled people on computing issues, visit our Useful Websites section for details of these organisations.

• What type of broadband do you offer?

• Can I keep my phone number?

• How much is connection?

• What are the monthly charges?

• Do you offer a free trial?

• What is the maximum connection speed?

• Can I build my own website?

• How many e-mail accounts can I have?

• Can someone help me set up broadband?

• Do you provide user information in alternative formats such as large print?

• Is your set-up information accessible for people using assistive technology, for example screen readers for people who are registered blind?

• Does your company employ people who understand disability and accessibility issues?