Ordering BT Broadband

Once you have chosen your Internet Service Provider and broadband package you will want to get started as soon as possible. At BT we will provide your broadband connection and if you order online, a broadband modem free of charge. Your modem, micro-filters and software CD will be sent to you with instructions for setting up BT Broadband.

We have also written some instructions for installing broadband, to give an idea of what you need to do.

Although many people install BT Broadband themselves, if you have not used a computer before or you have a disability you might want to ask a friend or relative to give you some assistance. There are also a number of specialist organisations that can help older and disabled people get onto the Internet. You can find further details in our Using Computers and the Web section.

Alternative Media

If you choose BT Broadband please tell us if you have any special access requirements when you place your order. We can then send you your broadband set-up information in Braille, large print or on audio. We have also re-designed our set-up disks in consultation with visually impaired users to improve usability.

BT Home IT Support

BT offers a nationwide home computing help and advice service.

If you are at all worried about setting up internet access or new computers then you'll find our advisors and engineers can solve a wide range of PC and Mac problems, answer software questions and give advice about all sorts of gadgets. Customers of any broadband supplier can connect directly to a UK-based advisor who will try to deal with every aspect of their problem from beginning to end - without transferring them to someone else.

A dedicated team of IT experts provides immediate support for a wide range of computer issues, from a troublesome wireless connection to coaching customers on how to use a Microsoft program. For customers who prefer a home visit, BT has more than 500 trained computer engineers across the UK. For more information go to www.bt.com/homeit.