BT highlights its vision for connected healthcare, how technology can really drive change and bring huge improvements – both in terms of frontline services and back-office efficiency.
The innovative use of under-utilised or decommissioned network and IT equipment is helping to bring broadband internet access to communities across Africa.
BT is to become the lead sponsor of a new £15.6 million gallery at the Science Museum in London which celebrates how innovation in communications technology has changed our lives over the last 200 years.
Years of dedicated work researching optical communications have paid dividends for a crack team from BT Technology, Service and Operations.
The dazzling popularity of phablets is continuing to increase with sales set to more than double this year.
BT has been shortlisted for a major European award for a security system that opens up a new flank in the fight against cyber-attacks.
People are increasingly turning to smartphone apps, video and webchat instead of picking up the telephone when they want to communicate with organisations.
Jean-Marc Frangos is managing director, external innovation BT Technology Service & Operations (TSO). Here, he gives a round-up of the innovations seen at the Consumer Electronics Show (CES) in Las Vegas.
The increasing use of webchat as a communications channel is having a positive impact on both contact centres and their customers.
There are many more innovation videos on the BT PlayerGo to player