Over the last few months, BT has been leading a major research project in the UK looking at how the Internet of Things can be used across the transport sector.
BT has teamed up with network specialist company Ciena to carry out a series of pioneering data transmission trials over the BT UK optical core network infrastructure.
The innovative use of under-utilised or decommissioned network and IT equipment is helping to bring broadband internet access to communities across Africa.
BT is to become the lead sponsor of a new £15.6 million gallery at the Science Museum in London which celebrates how innovation in communications technology has changed our lives over the last 200 years.
Years of dedicated work researching optical communications have paid dividends for a crack team from BT Technology, Service and Operations.
The dazzling popularity of phablets is continuing to increase with sales set to more than double this year.
BT has been shortlisted for a major European award for a security system that opens up a new flank in the fight against cyber-attacks.
People are increasingly turning to smartphone apps, video and webchat instead of picking up the telephone when they want to communicate with organisations.
Jean-Marc Frangos is managing director, external innovation BT Technology Service & Operations (TSO). Here, he gives a round-up of the innovations seen at the Consumer Electronics Show (CES) in Las Vegas.
The increasing use of webchat as a communications channel is having a positive impact on both contact centres and their customers.
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