We’ve put as much support online for MyDonate as possible, however if you do need help, we’re always happy to answer your queries.
There are two ways to get in touch with us:
Live Chat - Chat online with a member of our team for answers to your questions. Available Monday to Friday from 8am – 8pm and Saturday 9am - 6pm.
Email support - Email our team with your query. We aim to respond to you within 1 working day. It’s also worth checking the support available online before contacting us.
General questions about MyDonate are covered in our Frequently Asked Questions (FAQs) section.
Our Help Guides contain information on how to set up a charity event, a fundraising page, or how to sponsor someone.