Help

1) From anywhere on the MyDonate website, click on the 'Log in / Register' button (found near the top right of the screen) and choose the 'Personal' tab from the drop-down menu.  Click the 'Personal registration' tab or the 'Register a personal account' tab.

2) Entering your details:

a) Enter your name, address, email address and telephone number.

b) Tick the box to confirm that you have read the MyDonate terms and conditions.

c)  Tick the box if you would like to be kept up to date with BT special offers and innovations.

d) Enter a password - which must be a minimum of eight characters and contain at least one letter and one number (your password is case sensitive so be sure to enter it in exactly the same way). 

e) Then enter a memorable word containing a minimum of eight letters - this will help us to identify you if we need to speak to you in the future. Please keep your password and memorable word in a safe place.

f) Type the word verification (this is the two random words at the bottom of the screen which need to be added for security purposes). If the word verification is difficult to understand, you can request alternative words by clicking on the symbol ( ) in the small box to the right. Alternatively, you can obtain an audio challenge by clicking on the   symbol.

g) Click on 'Create personal account'.

h) You will see a confirmation informing you that your personal account has been created and that an e-mail has been sent to you. Please now close the window you are currently using.  You need to click the link in the e-mail we've sent you to activate your account. If you do not activate your account within seven days, you will need to register with MyDonate again.

i) Once you have clicked the link in the e-mail, your personal account will be activated. Your registration process is now complete and you can log in and begin fundraising as soon as you like.

To join an organised fundraising event:

1) Log in to MyDonate from anywhere on the website by clicking the 'Log in / Register' tab in the top right-hand corner, selecting 'Personal' from the drop-down menu and entering your log in details.  Register first if you have not already done so by following the instructions 'How to register to become a fundraiser.  You will be automatically directed to your MyDonate account 'homepage'.  Please note: If you opt to join an organised event without logging in, you will be prompted to log in or register at step 3 of this journey and so it's advisable to register first.

2) Click on 'Start fundraising' from the tab on the top menu bar and then click on the 'Join an organised event' box.

3) Search for an event by entering either the event name or keyword in the 'Search for an event' box. Then either hit the 'enter' button on your keyboard or click on 'Search now'. Your event options will either pop up, or the system will inform you that no matching events have been found. Alternatively, you can view all events by clicking on the 'whole list of current events' lower down on the screen.

4) If your event pops up, click on 'Select event'. On the 'Event details' page, enter the amount you are planning to raise in the box, or leave it blank if you don't have an amount in mind.

5) Tell us whether or not your charity is contributing to your fundraising (where the charity is contributing, the donation will not be eligible for Gift Aid). For further information regarding Gift Aid, please refer to the FAQ's.

6) Uncheck the box if you do not wish to be contacted by the charity(s) you are fundraising for..

7) Click 'Next step'. You will see 'Create your personal fundraising page'.

Note: Please make sure you save this page within 30 minutes.

8) Insert a title for your page in the appropriate box add something about you and why you are fundraising for your charity and then write something about your fundraising event in the second box (the maximum number of characters you can input per box is 1000 (which is about 150 words and should be sufficient for your needs).

9) You will then have an option to upload a picture from your files by browsing, selecting and then clicking on 'Upload 'image'. Other events you are participating in will show by default on your page. Just uncheck the box if you do not wish to show these. 

10) Insert a web address for your fundraising page in the web page address box. You can overtype what already appears as the default, or you can add to it – the more memorable the name, the better.

11) There is then an option to insert any off line donations you receive as cheques or cash. You will not need to complete this now, but it is there for you to enter as your fundraising gets going. 

12) Click the appropriate boxes to say whether you want your page to be searchable on MyDonate and also whether you would like to be notified when someone makes a donation.

13) If you want to, include a personal message of thanks to your donors in the box provided (if not, a standard automated confirmation will be sent from MyDonate).

14) On the right-hand side of the screen, you can enter a web address for your photo gallery (providing you are a member of Flickr) and/or a web address for a video into the appropriate boxes (if you are a YouTube member). It will also show you here, how many days there are until the start of your event. You can uncheck the box if you do not wish to show this 'countdown calendar'.

15) Click on 'Create my page'. You will see a confirmation informing you that your fundraising page is live and you can view your page.

16) You can now either click on 'Logout' or on 'My Account' to return to your homepage (from here you can make any changes to your fundraising page by clicking on 'My fundraising', 'Current fundraising pages' and selecting the page you wish to edit.

To meet a personal goal:

1) Log in to MyDonate from anywhere on the website by clicking the 'Log in / Register' tab in the top right-hand corner and selecting 'Personal' from the drop-down menu (you will need to register first if you have not already done so - just follow the instructions 'How to register to become a fundraiser). You will be automatically directed to your MyDonate account 'homepage'.

2) Click on 'Start fundraising' from the tab on the top menu bar and then click 'Create my fundraising page' from the box in the middle of the screen.

3) Select the relevant button for the type of fundraising you are doing or choose 'Other' to add your own. You can also provide the location address if appropriate.

4) Enter the start and end dates (times are optional) of your fundraising event and state how long (between one and 24 months), you would like to accept donations after the event has finished.

5) Click on 'Continue'.

6) Search for a charity by entering a charity name and ticking the box if you wish to also search descriptions. Click 'Search now'. If your chosen charity does not appear, then they may not have joined us yet.

7) If your chosen charity pops up, click on 'Select'.

8) Add the amount you are planning to raise (or leave blank if you don't know).

9) Tell us whether or not your charity is contributing to your fundraising (where the charity is contributing, the donation will not be eligible for Gift Aid).

10) Uncheck the box if you do not want your details passed on to the charity you are fundraising for.

11) Click 'Next step'. You will see 'Create your personal fundraising page'.

Note: Please make sure you save this page within 30 minutes.

12) Insert a title for your page in the appropriate box and add something about you and why you are fundraising for your charity and then write something about your fundraising event in the second box (the maximum number of characters you can input per box is 1000 (which is about 150 words and should be sufficient for your needs).

13) You will then have an option to upload a picture from your files by browsing, selecting and then clicking on 'Upload 'image'. Other events you are participating in will show by default on your page. Just uncheck the box if you do not wish to show these 

14) Insert a web address for your fundraising page in the web page address box. You can overtype what already appears as the default, or you can add to it - the more memorable the name, the better.

15) There is then an option to insert any off line donations you receive as cheques or cash. You will not need to complete this now, but it is there for you to enter as your fundraising gets going 

16) Click the appropriate boxes to say whether you want your page to be searchable on MyDonate and also whether you would like to be notified when someone makes a donation.

17) If you want to, include a personal message of thanks to your donors in the box provided - this will form part of a confirmation e-mail sent from MyDonate to the donor. If not, a standard automated confirmation will be sent from MyDonate, on receipt of a donation).

18) On the right-hand side of the screen, you can enter a web address for your photo gallery (providing you are a member of Flickr) and/or a web address for a video into the appropriate box (if you are a YouTube member). It will also show you here, how many days there are until the start of your fundraising event. You can uncheck the box if you do not wish to show this 'countdown calendar'.

19) Click on 'Create my page'. You will see a confirmation informing you that your fundraising page is live and you can view your page.

20) You can now either click on 'Logout' or on 'My account' to return to your account homepage.

Deciding who to fundraise for

1) Click on 'Donate to charity' and then 'View charity index'. You will see a list of all the charities that have registered with us, along with their profiles to help you decide who to fundraise for.

2) You can also search by charity description, e.g. if you're looking specifically for a children's cancer charity.

If you want more information or advice on choosing a charity, check out the Charity Commission website. Another useful resource is the OSCR (Office of the Scottish Charity Regulator) website.

For more fundraising ideas, why not have a look at our hints and tips page. 

You can also go to the Institute of Fundraising website for lots of useful information and fundraising advice. Another useful resource is the Ideas for Fundraising website. 

To raise funds for charity on behalf of someone who is or was, particularly special to you:

1) Log in to MyDonate from anywhere on the website by clicking the 'Log in / Register' tab in the top right-hand corner (Register first if you have not already done so - otherwise, you will be prompted to log in or register as you go along). You will be automatically directed to your account homepage.

2) Click on 'Start fundraising' from the tab on the top menu bar and then click 'Celebrate someone special' from the box in the middle of the screen.

3) Enter the name of the person you are fundraising for and say why you are fundraising for them. Select the type of fundraising event you are doing and supply the location address if you want to.

4) Enter the start and end dates (times are optional) of your fundraising event and state how long (between one and 24 months), you would like to accept donations after the event has finished.

5) Click on 'Continue'.

6) Search for a charity by entering a charity name and ticking the box if you wish to also search on descriptions. Hit the 'enter' button on your keyboard or click 'Search now'. If your chosen charity does not appear, then they may not have joined us yet.

7) If your charity name pops up, click on 'Select'. On the 'Event details' page, enter the amount you are planning to raise in the box, or leave it blank if you don't have an amount in mind.

8) Add the amount you are planning to raise (or leave blank if you don't know).

9) Tell us whether or not your charity is contributing to your fundraising (where the charity is contributing, the donation will not be eligible for Gift Aid). For further information regarding Gift Aid, please refer to the FAQ's .

10) Uncheck the box if you do not want your details passed on to the charity you are fundraising for.

11) Click 'Next step'. You will see 'Create your personal fundraising page' (provided you are registered and already logged in -  if not, you will be prompted to do so before you can create your page).

Note: Please make sure you save this page within 30 minutes.

12) Insert a title for your page in the appropriate box and add something about you and why you are fundraising for your charity and then write something about your fundraising event in the second box (the maximum number of characters you can input per box is 1000 (which is about 150 words and should be sufficient for your needs).

13) You will then have an option to upload a picture from your files by browsing, selecting and then clicking on 'Upload 'image'. Other events you are participating in will show by default on your page. Just uncheck the box if you do not wish to show these.

14) Insert a web address for your fundraising page in the web page address box. You can overtype what already appears as the default, or you can add to it – the more memorable the name, the better. 

15) There is then an option to insert any off line donations you receive as cheques or cash. You will not need to complete this now, but it is there for you to enter as your fundraising gets going. 

16) Click the appropriate boxes to say whether you want your page to be searchable on MyDonate and also whether you would like to be notified when someone makes a donation.

17) You can include a personal message of thanks to your donors in the box provided (if not, a standard automated confirmation will be sent from MyDonate).

18) On the right-hand side of the screen, you can enter a web address for your photo gallery (providing you are a member of Flickr) and/or a web address for a video into the appropriate boxes (if you are a YouTube member). It will also show you here, how many days there are until the start of your event. You can uncheck the box if you do not wish to show this 'countdown calendar'.

19) Click on 'Create my page'. You will see a confirmation informing you that your fundraising page is live and you can view your page.

20) You can now either click on 'Log out' or on 'My account' to return to your account homepage.

You can make changes to your page(s) as often as you want to, and keeping your page(s) fresh always gives you a reason to promote it again.

1) Log in to your account and from the homepage click 'My fundraising' from the left hand menu.

2) Click on 'Current fundraising pages' in the left hand menu and select 'Edit' against the event you want to change.

3) You can now change the content of your page entirely (if you don't want to make a change on a page, just click continue until you reach the section where you want to make changes), or make small changes such as details of your event, or the date your fundraising page will end (It's a good idea to leave a time gap after the event to allow for later sponsors).

4) You can also write any 'thank you' messages to sponsors for inclusion in the confirmation e-mail from MyDonate.

5) Click 'Update my page'.

As MyDonate uses Flickr to let you add photos to your page, you need to be a user of Flickr. If you already have a Flickr account:

1) Click 'Add photo'. You'll see instructions of how to log in using your existing details.

2) Click 'add photos' under the photo gallery on your page. A box will appear – click 'Choose album'. Log in to Flickr and choose the album you'd like to add from the list.

3) If you don't have a Flickr account, it's easy to create one. Just follow the instructions on how to do this.

4) You can add or delete photos at any time by clicking on 'Add/remove'.

Video brings a really personal touch to your efforts – you can show information about the charity you're supporting, highlights of the event you're taking part in, or thank people for their support.

MyDonate works well with YouTube.

1) If you have a YouTube account, just add the URL of the video you want to feature on your MyDonate page by clicking on 'Edit images and video' in the 'Promotional profile' box in the middle of the screen.

2) If you don't have a YouTube account, it's easy to create one. Just follow the instructions on how to do this.

At the moment it is not possible to add a permanent link on your fundraising page to your facebook account. However you can post information about your fundraising on facebook by following the steps below:

1) Log in to MyDonate.

2) From your personal account home page, click on ‘My fundraising’ in the left –hand menu, then ‘current fundraising pages’ and view the page that you want to link.

3) Scroll down to the bottom right of the page to the box containing social media icons.

4) Click on the facebook icon (you will need to create a facebook account if you don’t already have one). Add your MyDonate fundraising page URL along with a message to your potential supporters on your Facebook wall and share the link.

5) You can link your fundraising page to other social media sites by simply selecting the appropriate icon from the box (click on the + sign to see all available icons) and follow the instructions as above to share your fundraising page URL and bookmark the link.

If you wish to fundraise for a major/national charity event, you will need to register separately with the charity who are organising the specific event (you may find them on the MyDonate website).  You can then create your fundraising page on MyDonate and your supporters will be able to visit your page to donate.

1) When you choose your fundraising web page address, try to make it as memorable and noticeable as you can. Then you can e-mail your supporters a link to your MyDonate page which will tell them everything you want them to know about your fundraising and the amount you are hoping to raise. You can include details about the charity as well.

2) From your fundraiser profile page, just click on the 'Share' button and select 'email'. Fill in the e-mail addresses ('from' and 'to') - you can also include a note. Alternatively you can click on the mail icon next to share, this will open an email in your Microsoft browser and you can then use your address book to find your friends and family.

3) Alternatively, you may want to send a longer e-mail to your potential sponsors explaining what you are up to and how they can help. Why not compose something along the lines of...

Subject: Please help me make a difference to... (add name of cause)

Body: I want to make a difference to (add name of cause) and so I am participating in (add your event) to raise funds for (add charity name) because it will help (add a bit more about your cause). Please join me in supporting 'add charity name'.

It's easy to donate. You can make a donation online with a credit/debit card by visiting my MyDonate page at (add a link to your page here).

All donation transactions are extremely secure. They will be sent to (add name of charity) from MyDonate.

Please help me meet my target by sending my page details on to anyone who might like to sponsor me.

Thank you so much.

4) Check out the Institute of Fundraising website for lots of other ideas on how to promote your event. You may also find this article helpful.

MyDonate will automatically send a 'thank you' confirmation e-mail from you to each of your supporters. If you want to send a personal message within the e-mail, just select this option and write a personal 'thank you' message in the box provided.

If you need to make changes to anything you've told us previously, please do the following:

1) Log into your MyDonate account and from your personal account home page, choose 'My details' from the left hand menu. Then click on 'View/edit personal information'.

2) Make any changes to your details, tick or untick the box for information on BT's products and services as well as tick or untick passing your personal information on to your charity and click on 'Update details'. You will then be told your update has been successful If you click the box to state that you no longer wish to be contacted by the charities you fundraise for, we will not share your details from that point onwards. However, you will need to inform charities directly – if they already have your details, that you no longer wish to be contacted by them.

3) You can also select to change your password and memorable word. Click on update details and you will then be told your update has been successful.

If you've forgotten your password, you can quickly reset it as follows:

1) From the MyDonate home page, click on the 'Log in / Register' tab, (found near the top right of the screen) then click on 'Forgotten your password?' from the box in the centre of the screen.

2) On the Password reset screen, enter your e-mail address and then enter it again for security purposes.

3) Type the word verification (this is the two random words at the bottom of the screen which need to be added for security purposes). If the words are difficult to understand, you can request alternative words by clicking on the symbol ( ) in the small box to the right. Alternatively, you can obtain an audio challenge by clicking on the symbol. Click on the 'Submit' button.

4) You will see a 'Password reset' screen informing you that an email has been sent to you detailing next steps.

5) Click on the link in the email you receive to reset your password. You will be taken to a 'Change password' page. Enter a new password and then type it in again to confirm. Complete the 'word verification' box (this is the two random words at the bottom of the screen which need to be added for security purposes). If the word verification is difficult to understand, you can request alternative words by clicking on the symbol ( ) in the small box to the right. Alternatively, you can obtain an audio challenge by clicking on the  symbol.

4)  Click on the 'Submit' button.

5) You will see a 'password reset' screen informing you that an e-mail containing further instructions has been sent to you .  You can now close this 'password reset' window.

6) Click on the link in the e-mail you receive, enter a new password and then type it in again to confirm.

7) Click on the 'Submit' button.

8) You will receive confirmation that your password has been updated. You can now either log in with your new password or close your current window and come back later.

Credit/debit card statements for the payment card details you gave us will show any transactions made. They will appear under the heading of 'MyDonate'. If you're concerned that a payment has been made incorrectly, or if there is something unfamiliar connected to MyDonate on your statement, please contact your card provider as soon as possible.

All donations made using MyDonate will be passed through to your chosen charity on a weekly basis and so to reclaim any donation, you will need to contact your charity direct.  You will find contact details available on their MyDonate charity pages

To reclaim any donation you have made to your chosen charity, you will need to get in touch with the charity directly.  You will find contact details available on their MyDonate charity pages. 

MyDonate is an online fundraising service and you can donate by credit or debit card using the following:

• Visa
• Electron
• Visa debit/delta
• Mastercard 
• Maestro
• Switch
• Solo