11 Oct 2012

Business challenge to overcome? - BT Troubleshooter can help

BT TroubleshooterMyDonate was set up by BT eighteen months ago to provide a free service for charities, fundraisers and donors as part of BT’s commitment to making a positive difference to society.

But it’s not the only aspect of that commitment.

BT Troubleshooter is another free service for charities provided by the company – and it’s had some rave reviews over the years from the charities that have used it.

BT Troubleshooter is all about helping charities to overcome business-related challenges they might face.

For example, if a charity wants to launch a new initiative, recruit more volunteers, or expand its marketing reach it can use this free service, which is provided by volunteers within BT all eager use their professional expertise, skills and knowledge to come up with ways to meet that challenge.

After providing a briefing to the BT Troubleshooting team outlining the issue at hand, the charity gets together with a team of up to 10 BT people to work on designing a solution.

BT can bring a number of things to the party including:

  • Expertise and specific skills a charity may not have
  • Total commitment and enthusiasm from people keen to apply their skills to good causes
  • A fresh perspective from people used to a competitive commercial environment 

Sara Miller, volunteering portfolio manager in BT who looks after the BT Troubleshooter programme, says a whole raft of charities have used the service to great effect:

“We’ve had some overwhelmingly positive feedback from charities over the years. They’ve been able to use the scope of the company’s broad business expertise and willingness to help.”

“So if any charities like the sound of this, the first step is to register their topic with us by completing the form online and we’ll let them know if we are able to help.”

Read more about BT Troubleshooter.  

 





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