14 Aug 2013

Video - making things smoother for you with BT Troubleshooter service for charities

Changing FacesBT Troubleshooting team was recently called upon to advise on setting up an administration system for UK charity, Changing Faces.

The charity supports people and families who are living with conditions, marks or scars that affect their appearance.

James Partridge, the charity’s chief executive, contacted BT Troubleshooter with regards to what he describes as a very tricky project requiring clever advice.

Through the administration of 160 clinics across the country, the charity provides support and advice to four or five thousand people across the UK.

As James explains, the charity was struggling to find an effective administrative system to manage these clinics.

In response, BT Troubleshooter was able to recommend tailored solutions to streamline the administration of these clinics and boost efficiency.

Boosting confidence across the team

For James, the advice and support was an invaluable boost, to both their practices and staff confidence.

He said: “I think it was a fantastic experience, not just for us and my team, but for the BT people that were involved. The nice thing is that the BT people are coming back and helping us to put into action all their recommendations. But also that my team gained a terrific amount of confidence.”

View the whole story on video, with subtitles, on YouTube.

Providing tailored solutions

If your charity has a thorny issue that you’d like some help with, BT Troubleshooter can give you the opportunity to ask a small team of people to apply their skills and knowledge and propose some solutions. You will have access to a group of up to 10 employees for either a day or half a day and you can decide how you want to use that time to deliver your objectives.

You will benefit from:

  • Expertise and specific skills which may not be abundant in your organisation
  • The fresh perspective of people operating in a competitive commercial environment
  • Total commitment from very enthusiastic teams who relish the opportunity to apply their skills for ‘good’ causes 

BT Troubleshooter is part of BT’s commitment to give something back to the communities in which it operates and is just one of a range of initiatives that contribute towards the company’s extensive employee volunteering programme.

Find out more about BT’s free Troubleshooter service for charities.


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