22 Sep 2014

The Silver Line's lifeline for older persons

 The Silver Line’s lifeline for older persons

October 1st is International Day of Older Persons – an annual celebration backed by the UN. It recognises the contributions of the elderly and raises awareness about issues such as loneliness and abuse.

To mark the awareness day we had a chat with Sarah Caplin, director of communications at The Silver Line, about their helpline and how it supports older people.

“The Silver Line has been brilliant as far as I’m concerned – it’s helped me to get through.” Regular caller Dorothy

There is no need to be alone

The Silver Line is the only free and confidential helpline providing information, friendship and advice to older people, as well as protection from abuse and neglect. It is open 24 hours a day, every day of the year.

“I just wanted to say “thank you” for the help you recently gave to my aunt who phoned you in the middle of the night – she was panicking, alone and very frightened about a particular situation. All is now okay but the help provided to her was absolutely invaluable, in fact you possibly saved her life.” A relative of someone who recently contacted The Silver Line.

The charity also offers Silver Line Friends who are specially trained volunteers. They arrange to call, email or write on a weekly basis – giving friendship and support.

No hidden fees or charges

Sarah Caplin says: “Silver Line chose to use MyDonate and we are thrilled with the service. There are no hidden administration fees or charges with MyDonate and with BT as one of the charity’s founding partners, The Silver Line is hugely grateful for the generous and ongoing support of the company and its staff.”

The Silver Line is a free service for callers and volunteer befrienders. The cost of calls, running the helpline 24/7, and recruiting and training volunteers, is met by the charity. So The Silver Line depends on the generosity of donors to continue providing this vital lifeline for older people.

Sarah explains: “Every penny given to The Silver Line through MyDonate goes directly towards helping and protecting vulnerable and isolated older people, most of whom have absolutely no one else to turn to for information, friendship and advice.”

Watch the MyDonate video to find out how The Silver Line helped Dorothy Masters

Why not support The Silver Line by donating

How The Silver Line supports older people

Find out more about the UN’s international day of older persons





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