Our approach

Here is an overview of how BT is delivering next generation broadband to the UK.

Openreach
BT Wholesale
BT Retail
BT Global Services

BT’s business structure provides the UK with one of the most competitive communications markets in the world with unrivalled broadband availability, take-up and prices.

In 2005, Ofcom created a new regulatory framework that required BT to separate its access network operations. As a result, Openreach – a BT Group company - was created providing all communications providers in the UK with equal access to BT’s network.

Providing the infrastructure

Openreach is the part of BT responsible for the local access network - the wires and fibres that connect tens of millions of homes and businesses to local telephone exchanges. Like roads or railways, this network is one of the UK’s most important assets.

Openreach was created to give all communications providers equal access to it.

Openreach is also leading the deployment of BT’s £2.5bn investment in fibre, upgrading and maintaining the local access network on behalf of more than 450 communication providers including other parts of BT.

You can learn more about how Openreach is delivering next generation access to the UK by visiting the  Openreach website.

Providing a wholesale service

BT provides its next generation broadband services to communications providers - as well as directly to businesses and consumers.

Communication providers have the choice of accessing BT’s local access network (also known as ‘the last mile’) directly from Openreach or via a wholesaler such as BT Wholesale - which in turn would buy its access from Openreach.

Some providers that buy directly from Openreach deliver broadband services to end users over their own network infrastructure which they install in BT exchanges. Many providers that do not have their own network infrastructure choose to buy individual products, complete broadband solutions or managed services from BT Wholesale which they then brand and sell to their customers.

As part of our portfolio, BT Wholesale provides advanced copper broadband, fibre broadband and Ethernet services to more than 1,000 of the UK’s communications providers on an,open, wholesale basis. These communications providers include BT’s own service providers BT Retail and BT Global Services who deliver the products and services to end users.

For further information on BT Wholesale’s next generation broadband products and services please visit the BT Wholesale website.

You can read about the experience of one communications provider using BT’s network to deliver fibre broadband services to its customers.

Providing service to businesses and consumers

Businesses

BT Retail buys next generation broadband products and services from BT Wholesale which it then sells on to consumers and small and medium sized businesses. Larger enterprise and public sector organisations are served by  BT Global Services.

BT Retail’s next generation broadband products for small and medium sized businesses include BT Business Total Broadband - running over advanced copper and providing download speeds of up to 20Mbps - and BT Infinity for Business, providing download speeds of up to 76Mbps and even up to 160Mbps in some areas of the UK.

BT Retail also offers Ethernet services with its Short Haul Data Services (SHDS) and Etherflow for small and medium sized businesses.

To find out more about BT Retail’s next generation broadband services for small and medium sized businesses, visit the BT Retail website.

Consumers

Consumers can buy BT Total Broadband from BT Retail, which runs over advanced copper and provides download speeds of up to 20Mbps, or BT Infinity, a fibre-based broadband service providing download speeds up to 76Mbps and even up to 160Mbps in some areas of the UK.

To find out more about BT Retail’s next generation broadband services for consumers, visit the BT Retail website.