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Sharing your personal information

We may share your personal information between the companies within our Group and use it for the purposes set out in the privacy statements in this Privacy Centre.

We may also need to share personal information with other parties in order to provide you with the product or service that you’ve requested.

We sometimes use other companies outside of our Group (e.g. service providers, suppliers) to provide a part of the services we deliver to you or to provide services to us. To do that they may need to process your personal information. When they do, these companies have to follow our instructions and respect the data protection laws and regulations.

We may transfer your personal information to other countries and store it there, where our people (or suppliers) may process it. When this happens, we’ll make sure we follow the requirements of the law and that your personal information is always protected by the same security standards we follow.

We may need to share information about you with law enforcement agencies. We do that so they can detect and stop crime, prosecute offenders and protect national security. In all cases, we only share your personal information in line with applicable law. We and other organisations may also access and use the information recorded by the fraud prevention agencies in various countries.

We also provide information when the law says we have to, such as in response to a court order.

If there’s a change (or prospective change) in who owns BT or any of our assets, we may disclose personal information to the new (or prospective) owner. If we do, they’ll have to keep it confidential.