Contact us (queries and accessing your information)

If you would like to know more about our BCRs, or if you have any queries in relation to our handling of your personal data or our Privacy Centre, get in touch with us. You can email us or write to us:

The Chief Privacy Office
Box 26, BT Centre
81 Newgate Street

We want to make sure that any personal information we hold about you is up to date. So, if you think your personal information is wrong, you can ask us to update it by getting in touch with us.

You can also ask to see or have further details about the information we may hold about you.

To request access to your information or for any complaints, please email us, get in touch with our customer service teams, or write to us at the appropriate address below. We will deal with your request promptly.


Crawley TEC, Zone DSAR
Fleming Way,
West Sussex,
RH10 9JY

If you'd like any copies of your phone bills, call 150. There'll be a fee to cover the cost. If you want specific information regarding copies of fault reports or copy invoices then you must contact ‘Customer Services’.

In the UK, we charge £10 for requests for personal information – so please enclose a cheque made out to BT with your request.