To help those who need a phone to stay in touch but make very few calls themselves, BT's Light User Scheme allows customers to receive rebates of up to 60% of line rental. To date, nearly 3 million people have joined the scheme.

BT works with the Groundwork Foundation on its campaign to clean up and transform derelict industrial heritage sites across the country.

Better community architecture is encouraged through support for the Royal Institute of British Architects Community Architecture Fund. The fund awards grants to community groups for projects such as landscaping housing estates.