BTPLC Annual Report 2005 - Financial review

The Business review is divided into the following sections:

Introduction

Group structure

Group strategy

Build on our networked IT services capability

Deliver on Broadband

Create convergent mobility solutions

Defend our traditional business vigorously

Drive for cost leadership

Keep a relentless focus on improving customer satisfaction

Transform our network for the twenty-first century

Motivate our people and live the BT values

Research and development and IT support

Property

Regulation, competition and prices

Relationship with HM Government

Legal proceedings

Please see cautionary statement regarding forward-looking statements.

All customer numbers are given as at 31 March 2005, unless stated otherwise.
The definition, reconciliation and reasons for disclosing EBITDA (earnings before interest, taxation, depreciation and amortisation) are discussed in the Financial review.