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Business review
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Cross reference to Form 20-F
Business review
The Business review is divided into the following sections:
Introduction to the Business review
Our customers
Our strategy
Outlook
Pursue profitable growth in new wave markets
Maximise the return from our traditional business
Transform our networks, systems and services for the twenty-first century
Create long-term partnerships with our customers
Acquisitions and disposals
Regulation, competition and prices
Relationship with HM Government
Legal proceedings
Resources
Our commitment to society
Group risk factors
Please see
Cautionary statement
regarding forward-looking statements
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