BTPLC Annual Report 2006 - Business review - Introduction to the Business review

BT Group plc is one of the world’s leading providers of communications solutions and services operating in 170 countries.
     Our vision is for BT to be dedicated to helping customers thrive in a changing world. Our mission is to be the leader in delivering converged networked services. We are committed to increasing shareholder value by transforming the customer experience through service excellence, by the effective management of our powerful brand, and by leveraging our large scale networks and our existing customer base. We aim to find new and mutually-rewarding ways of engaging with around 20 million customers, to capitalise on the possibilities of convergence, to offer global reach combined with the service values associated with local delivery, and to continue to provide innovative services and solutions.
     Our principal activities include networked IT services; local, national and international telecommunications services; and broadband and internet products and services. We have ISO 9001 certification (the international quality management system standard) for most of our operations in the UK and worldwide.
     We are committed to enhancing our positive impact on society through leadership in CSR (corporate social responsibility), and our policy is to achieve best practice in our standards of business integrity in all our operations, in line with our published statement of business practice – The Way We Work.

How BT operates

BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
     Openreach was established on 21 January 2006 in response to Ofcom’s strategic review of telecommunications. It operates the physical (as opposed to the electronic) assets of the local access and backhaul networks and provides the services which use these networks to communications providers, both internally and externally. (See Regulation, competition and prices) For financial reporting purposes Openreach remained part of BT Wholesale until the end of the 2006 financial year. It will be reported as a separate line of business in the 2007 financial year.
     Openreach, BT Retail and BT Wholesale operate almost entirely within the UK, where BT is the UK’s largest communications service provider, by market share, to the residential and business markets, supplying a wide range of communications products and services, including voice, data, internet and multimedia services, and offering a comprehensive range of managed and packaged communications solutions.
     In the 2006 financial year, 87% of our revenue was derived from operations within the UK.
     BT Global Services addresses the networked IT services needs of multi-site organisations both in the UK and internationally.

<< Previous back to top Next >>