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Our principal activities
include networked IT services; local, national and
international telecommunications services; higher-value broadband and internet
products and services; and converged fixed/mobile products and services.
OUR
PERFORMANCE
Revenue of £20,223
million, up 4%
New wave revenue of
£7,374 million, up 17%
Profit before taxation
and specific itemsa of £2,495
million, up 15%
Earnings per share before
specific itemsa of 22.7 pence,
up 16%
Free cash flowa
of £1,354 million and net debta
of £7.9 billion
Full year proposed dividends
of 15.1 pence per shareb, up
27%
£2.5 billion allocated to a new share buy back programme
OUR
PEOPLE
We aim to
create a high-performance team of people who can really
make a difference.
THE
WAY WE DO BUSINESS
We
aim to do business in an innovative, ethical and
sustainable way.
BT is ranked as the top company in the telecommunications sector for the sixth
year in a row.
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We
have ISO 9001 certification for most of our operations in the UK and around
the world. |
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KEY
PERFORMANCE INDICATORS
The key performance
indicators against which we test the success of our
strategy are earnings per share before specific itemsa,
free cash flowa and customer satisfaction.
| b |
Dividends per share represents the dividend paid and proposed in respect of the 2007 financial year. |
| c |
Amounts presented in respect of years ended 31 March 2004 and 2003 are presented in accordance with UK GAAP. UK GAAP is not directly comparable with IFRS. |
OUR CAPABILITIES
Our capabilities range from:
| • |
the provision of a single, domestic telephone line to
the development of an innovative network infrastructure
for the twenty-first century |
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| • |
global networked IT services to broadband packages
for the home |
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| • |
next generation TV to voice over IP services |
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innovative calls packages for homes and businesses
to personal help when your PC goes wrong. |
OUR
VALUES
The BT values capture the way we get things done. They are at the heart of every compelling customer experience.
| Our values are: |
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| TRUSTWORTHY |
we do what we
say we will |
| ............................................................................................................................. |
HELPFUL |
we work as one
team |
| ............................................................................................................................. |
| INSPIRING |
we create new
possibilities |
| ............................................................................................................................. |
STRAIGHTFORWARD |
we make things
clear |
| ............................................................................................................................. |
HEART |
we believe in
what we do |
| ............................................................................................................................. |
We are committed to
contributing positively to society and a sustainable
future. This is part of the heart of BT.
SERVING
OUR CUSTOMERS
Our
18 million customers range from individual consumers
with a single phone line,
to government departments and some of the world’s
biggest multinationals. With effect
from 1 July 2007, a new operational structure will help
us enhance our services.
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