BT is one of the world’s leading providers of communications solutions and services operating in 170 countries.
We are committed to increasing shareholder value by transforming the customer experience through service excellence, by the effective management of our strong brand, by exploiting our large-scale networks and by delivering exciting new services to our existing customer base. We aim to find new and mutually
rewarding ways of engaging with around 18 million customers to capitalise on the possibilities of convergence, to offer global reach combined with the service values associated with local delivery, and to continue to provide innovative services and solutions.
Our principal activities include:
| • |
local, national
and international telecommunications services |
| • |
broadband
and internet products and services |
| • |
converged
fixed/mobile products and services. |
We
have had ISO 9001 certification (the international quality management system
standard) for most of our operations in the UK and worldwide since 1994.
Our
policy is to achieve best practice in our standards of business integrity in
all our operations, in line with our published statement of business practice
– The Way We Work – and we are committed to enhancing our positive
impact on society through leadership in corporate social responsibility and
by doing business in a sustainable way. |
