BT has four customer-focused lines
of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
BT Retail,
BT Wholesale and Openreach operate mainly within the UK, where BT is the largest
communications services provider to the residential and business markets, supplying
a wide range of communications products and services, including voice, data,
internet and multimedia services, and offering a comprehensive range of managed
and packaged communications solutions.
BT Global
Services provides a range of products and services, including communications,
networked IT and consultancy services to address the needs of major corporations,
governments and multi-site global organisations.
In April
2007, we announced a new structure, which includes two new business units and
is designed to enable us to deliver faster, more resilient and cost-effective
services to customers wherever they are. With effect from 1 July 2007, BT Design
will be responsible for the design and development of the platforms, systems
and processes which will support our services; BT Operate will be responsible
for their deployment and operation. Around 20,000 BT employees – from design,
operations, IT and networks – will move into these new units. We believe
that these changes will keep BT ahead of the game.
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