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Annual Report > Overview >

BT at a glance

Our principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services; and converged fixed/mobile products and services.

Our performanceOur strategy
Our peopleOur capabilities
The way we do businessOur values
Key performance indicatorsServing our customers

OUR PERFORMANCE

Revenue of £20,223 million, up 4%
New wave revenue of £7,374 million, up 17%
Profit before taxation and specific itemsa of £2,495 million, up 15%
Earnings per share before specific itemsa of 22.7 pence, up 16%
Free cash flowa of £1,354 million and net debta of £7.9 billion
Full year proposed dividends of 15.1 pence per shareb, up 27%
£2.5
billion allocated to a new share buy back programme


OUR PEOPLE

We aim to create a high-performance team of people who can really make a difference.

Building a global workforce


THE WAY WE DO BUSINESS
We aim to do business in an innovative, ethical and sustainable way.

Dow Jones sustainability index
BT is ranked as the top company in the telecommunications sector for the sixth year in a row.


iso9001 We have ISO 9001 certification for most of our operations in the UK and around the world. Queens awards for enterprise

KEY PERFORMANCE INDICATORS
The key performance indicators against which we test the success of our strategy are earnings per share before specific itemsa, free cash flowa and customer satisfaction.

Financial headlines

a
Profit before taxation and specific items, earnings per share before specific items, free cash flow and net debt are non-GAAP measures. The rationale for using non-GAAP measures, and reconciliations to the most directly comparable IFRS indicators, are provided in Inroduction to the financial review, Free cash flow, Accounting policies, and Net debt
b
Dividends per share represents the dividend paid and proposed in respect of the 2007 financial year.
c
Amounts presented in respect of years ended 31 March 2004 and 2003 are presented in accordance with UK GAAP. UK GAAP is not directly comparable with IFRS.


Our strategy


OUR CAPABILITIES
Our capabilities range from:

the provision of a single, domestic telephone line to the development of an innovative network infrastructure for the twenty-first century
   
global networked IT services to broadband packages for the home
   
next generation TV to voice over IP services
   
innovative calls packages for homes and businesses to personal help when your PC goes wrong.


OUR VALUES
The BT values capture the way we get things done. They are at the heart of every compelling customer experience.

Our values are:
   
TRUSTWORTHY we do what we say we will
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HELPFUL

we work as one team
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INSPIRING

we create new possibilities
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STRAIGHTFORWARD

we make things clear
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HEART

we believe in what we do
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We are committed to contributing positively to society and a sustainable future. This is part of the heart of BT.

SERVING OUR CUSTOMERS
Our 18 million customers range from individual consumers with a single phone line, to government departments and some of the world’s biggest multinationals. With effect from 1 July 2007, a new operational structure will help us enhance our services.

BT group revenue BT revenue mix

 

 

 


 

 
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