Operational statistics

           
As at 31 March 2008   2007   2006   2005   2004  
Broadband (UK) (000)                    
BT Retail                    
Business broadband (Incl. Major corporates) 783   706   584   441   287  
Residential broadband 3,326   2,758   2,084   1,339   680  
PlusNet and Brightview 292   195        










 
Total retail broadband 4,402   3,659   2,668   1,780   967  










 
BT’s retail share of installed base 35%   34%   33%   35%   43%  










 

BT Wholesale
                   










 
Broadband (Non BT ISPs) 3,983   5,168   5,092   3,243   1,248  










 

Openreach
                   










 
Full and shared unbundled local loops 4,300   1,910   356   41   11  










 
Total broadband (Wholesale, Retail and LLU) 12,684   10,737   8,116   5,064   2,226  










 

Exchange lines (UK) (000)
                   
BT Retail                    
Business voice/ISDN 6,750   7,264   7,797   8,358   8,824  
Residential voice/ISDN 15,793   16,636   17,912   19,520   19,870  










 
Total BT Retail lines 22,543   23,900   25,709   27,878   28,694  










 

Openreach
                   










 
Wholesale line rental 4,666   4,227   2,874   1,026   377  










 
Total exchange lines (UK) 27,209   28,127   28,583   28,904   29,071  










 
Mobility connections (000) 360   314   341   372   145  










 
Average revenue per consumer householda (£) 274   262   251   254   268  










 
% Consumer contracted revenuesb 70   68   67   64   58  










 
Networked IT services sales order value (£m) 4,985   5,209   5,391   7,161   7,012  










 
Total sales order value (£m) 8,025   9,299   8,998   9,626   n/a  










 

People employed
                   
Total employees (000) 111.9   106.2   104.4   102.1   99.9  










 
a Rolling 12 month consumer revenue, less mobile POLOs, divided by average number of primary lines.
b Includes line rental, broadband, select services and packages.