Our principal activities include networked
IT services; local, national and international telecommunications
services; higher-value broadband and internet products
and services; and converged fixed/mobile products and
services.
Our
strategy
Key
performance indicators
The key performance indicators
against which we test the success of our strategy are
earnings per share before specific itemsa,
free cash flowa and customer satisfaction.
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| aProfit before taxation
and specific items, earnings per share before
specific items and free cashflow are non GAAP
measures. |
| bAmounts presented
in respect of the years ended 31 March 2004
and 2003 are presented in accordance with UK
GAAP. UK GAAP is not directly comparable with
IFRS. |
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Share price
(pence) over the financial year ended
31 March 2007 |
Dividends
Proposed final dividend of 10.0p per share, giving
a total dividend for the full year of 15.1p per
share, up 27% |
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Our
values
The BT values capture
the way we get things done. They sum up what customers
can expect from us and what BT people can expect from
each other. They are at the heart of every compelling
customer experience. Living our values is key to our
success.
| Our
values are: |
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| TRUSTWORTHY |
we
do what we say we will |
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| HELPFUL |
we
work as one team |
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| INSPIRING |
we
create new possibilities |
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| STRAIGHTFORWARD |
we
make things clear |
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| HEART |
we
believe in what we do |
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We are committed
to contributing positively to society and a sustainable
future. This is part of the heart of BT.
Our
people
We aim to create a high-performance team of people who can really make a difference. Ensuring that every single employee has opportunities to develop innovative solutions and realise his/her potential is the best way we know of meeting and exceeding our customers’ expectations.
| • |
We are committed to recruiting,
developing, recognising, rewarding
and retaining the best. |
| • |
We recognise the power of diversity and
are working to create an inclusive
working environment in which all
employees can thrive. |
| • |
We are focused on motivating leaders at
all levels in BT and providing
appropriate development
opportunities. |
Building a global
workforce
Growth by region (excluding the UK, where the number
of employees remained substantially the same).
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+54%
Americas |
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+4%
Europe,
the Middle East and Africa |
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+29%
Asia
Pacific |
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106,200
Employees worldwide including the
UK |
The way we do
business
We aim to do
business in an innovative, ethical and sustainable way in accordance with our
published code of practice – The Way We Work – not
just because we believe that’s the right thing to do but also because we believe
that it’s good business – good for customers, good for shareholders and good for
the communities in which we operate.
| • |
Our CO2 emissions are 60% below their 1996 levels and we are committed to achieving an 80% reduction from our 1996 baseline by
2016. |
| • |
We commit a minimum of 1% of our UK
pre-tax profits to activities which
support society. |
| • |
The Way We Work
– visit www.bt.com/twww |
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BT is ranked as the top company in the
telecommunications sector for the sixth year in a row.
We have ISO 9001 certification for most
of our operations in the UK and around the world.
| Our
capabilities |
| Our capabilities range from
the provision of a single, domestic telephone line to the development of an
innovative network infrastructure for the twenty-first century; from global
networked IT services to broadband packages for the home; from next-generation
TV to voice over IP services; from innovative calls packages for homes and
businesses to personal help when your PC goes wrong. |
| • |
We have the most comprehensive
fixed-line communications network in
the UK, one of the broadest
IP-enabled networks in Europe, and our network-based services extend to and across North and South America and the
Asia Pacific
region. |
| • |
We had 10.7 million broadband lines
including LLU (local loop
unbundling) and in the retail market
our market share of consumer and business DSL (digital subscriber lines) and LLU broadband connections in the UK was 34% at
31 March 2007. |
| • |
The first live customer call using
our twenty-first century IP network
(21CN) was made on 28 November
2006. |
| • |
BT is developing and delivering
software-driven products over
broadband harnessing the power of
our 21CN platform. |
Serving our
customers
Our 18 million
customers range from individual consumers with a single phone line, to
government departments and some of the world’s biggest multinationals. With
effect from 1 July 2007, a new operational structure will help us enhance our
services.
Revenue mix by
customer segment
year ended
31 March 2007
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We will serve our customers - consumer, business, wholesale and major
corporate - through four lines of business |
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BT
GROUP |
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BT
GLOBAL
SERVICES |
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BT
RETAIL |
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BT
WHOLESALE |
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OPENREACH |
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Ben Verwaayen
CEO |
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François
Barrault
CEO |
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Ian Livingston
CEO |
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Paul Reynolds
CEO |
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Steve Robertson
CEO |
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Andy Green CEO Group
Strategy and Operations |
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Hanif
Lalani
Group
Finance
Director |
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BT DESIGN |
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BT OPERATE |
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Two new business units will be responsible for developing and operating
the platforms, systems and processes that will support our services around the
world |
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| Find out
more |
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Read more
about BT in our full annual report or
visit
www.btplc.com |
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