Business review
Introduction
Group strategy
Restructuring
Lines of business
BT Retail
BT Wholesale
BT Ignite
BTopenworld
BTexact Technologies
Other businesses
Our people
Regulation, competition and prices
Relationship with the UK Government
Legal proceedings

Please see cautionary statement regarding forward-looking statements
All customer numbers are given as at 31 March 2002, unless stated otherwise.
EBITDA = Earning before interest, taxation, depreciation and amortisation.

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