Years ended, or as at, 31 March		2002		2001
Group turnover		£222	m	£140	m
Group operating loss		£(118	)m	£(233	)m
No. of employees ('000)		0.4		0.5
Note - before goodwill amortisation and exceptional items

BTopenworld is our internet service provider (ISP) arm. It provides consumers and SMEs in the UK with a range of narrowband and broadband internet access and related services.

BTopenworld's strategy is to provide services that help customers use and explore the internet, rather than seeking to provide content that is readily available on many other sites.

At 31 March 2002, BTopenworld had approximately 1.75 million UK ISP customers, giving an annual growth rate of 40%, including over one million customers on narrowband unmetered packages, making it one of the leading unmetered internet access providers in the UK.

BTopenworld is the UK's leading retailer of DSL broadband services, with 108,000 customers. From 1 April 2002, it cut the retail price of its broadband service from £39.99 a month to £29.99 a month for domestic and business users, having launched Plug & Go, a self-install broadband product, in March.

Under the Powered brand, BTopenworld is a market leader in the UK for wholesale internet virtual ISP services - providing internet access, e-mail, portal and content payment solutions to third parties. BTopenworld Powered manages 560,000 active access users and over one million active e-mail users on behalf of its partners, including MSN, Barclays, Tate and mmO2.

BTopenworld achieved a number of other key milestones during the 2002 financial year. It launched the UK's first satellite-based internet access service, targeting businesses in rural areas. As part of its strategy for stimulating demand for broadband and creating a platform for providing value-added services, BTopenworld purchased the UK's leading online games site, Games Domain, as well as dotmusic - Europe's most visited music website. These acquisitions give BTopenworld a leading presence in the fast-evolving online games and music markets. During the year, BTopenworld became the first UK ISP to launch an online music subscription service.