Line of business summary

 

 

 Group turnover

  Group operating profit (loss)     Goodwill amortisation   Exceptional charges (credits)  Group operating profit (loss) before goodwill amortisation and exceptional items Depreciation Amortisation of
intangible assets
EBITDA before
exceptional items

























   2004
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2003
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2002
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BT Retail 13,534   13,882   13,284   1,433   1,527   894   1   1   1       111   1,434 1,528 1,006 162 201 209 1,596 1,729 1,215 BT Retail
BT Wholesale 10,859   11,247   12,325   1,682   1,758   2,070         (1 )   79   1,681 1,758 2,149 1,919 1,923 1,914 3,600 3,681 4,063 BT Wholesale
BT Global Services 5,782   5,417   4,678   (116 ) (394 ) (2,625 ) 11   19   120       2,211   (105

)

(375

)

(294

)

610 609 503 3 4 3 508 238 212 BT Global Services
Other 35   41   95   (126 ) (319 ) (385 )       8   198   295   (118

)

(121

)

(90

)

230 278 348 112 157 258 Other
Intra-group (11,691 ) (11,860 ) (11,935 )                   Intra-group


















































Total continuing                                                 Total continuing
   activities 18,519   18,727   18,447   2,873   2,572   (46 ) 12   20   121   7   198   2,696   2,892 2,790 2,771 2,921 3,011 2,974 3 4 3 5,816 5,805 5,748 activities
Discontinued                                                 Discontinued
   activities     2,112       (433 )     231       11   (191

)

414 11 234 activities


















































Group totals 18,519   18,727   20,559   2,873   2,572   (479 ) 12   20   352   7   198   2,707   2,892 2,790 2,580 2,921 3,011 3,388 3 4 14 5,816 5,805 5,982 Group totals