Helping everyone get a fair chance

We believe that ICT has a role to play in creating a more inclusive society, helping everyone get a fair chance. We want everyone to share the benefits of communications technology. We are committed to promoting inclusion by:

	making our products readily available, affordable and easy to use;
	increasing communication and ICT skills through community investment programmes; and
	creating an inclusive culture throughout BT.

We aim to help people communicate, whether face-to-face, on the phone or via the internet, and we are proud of our reputation for developing products that can be used by all our customers, regardless of age or ability.
     In July 2007, we launched the inclusive design toolkit (www.inclusivedesigntoolkit.com/betterdesign), the result of a collaboration with the i~design (a consortium of business people and academics) research team. This toolkit aims to support designers and those involved in product development to include users in the design process and consider the needs of people with reduced capabilities.