Our Customers

In the following review of BT’s business and activities we look at the ways in which we are meeting the needs of our different customer groups:

	major corporate customers (global corporations, multi-site organisations in the UK and overseas, and governments in the UK and overseas);
	consumer customers in the UK;
	small and medium-sized enterprises (SME) in the UK (typically companies with up to 1,000 employees, although some of our customers in this market are significantly larger); and
	other communications providers in the UK (including our wholesale customers and those who receive access network services provided by Openreach).

For financial reporting purposes, we continue to report by lines of business (see Financial review).