Because we believe that customers want hassle-free access to new services, we are increasingly offering a range of value-added services designed to make new technology easier to use and more secure. These
include:
BT Home IT Support, which offers broadband customers straightforward, jargon-free advice and support over the phone and in the home for a wide
range of computer issues. Launched less than two years ago, the service has already provided more than ten million minutes of advice;
BT Net Protect, which offers anti-virus and firewall security products; and
BT Digital Vault, which enables users to store their digital valuables – photos, personal files – in an online data back-up and storage facility. At 31 March 2008, there were more than 594,000 BT Digital Vault customers.
